CusCareAgentic customer support
CusCare: Customer support that resolves, not just replies.
CusCare puts AI agents on your support channels. They understand the request, look up the answer in your systems, take the action and hand off to your team when a person should step in.
Hi, I ordered a blender on Monday and it still hasn't arrived.
Sorry for the wait, Ama. Your blender (order #4821) left our Accra warehouse at 9:12 this morning and should reach you by 4pm today. Would you like the rider’s number?
Yes please
Done. I’ve sent Kwame’s number to you by SMS. Is there anything else I can help with?
find_customer(phone)Ama Owusu, 3 previous ordersget_order("#4821")Dispatched 09:12, arriving by 16:00send_sms("rider_contact")Delivered- Resolved by the agent
Illustrative example. Names and businesses are fictional.
Resolved by the agent
How it works
Most teams go live in stages: start with the most common requests, review the results, then widen what the agent handles.
Connect
Share your policies and FAQs, and connect the systems the agent needs, such as orders, billing or bookings.
Configure
Set the tone, what the agent may do on its own, approval limits and when to hand off to a person.
Go live
Launch on your channels, starting with a share of conversations while your team reviews the results.
Improve
Review conversations and insights each week, fill gaps in your knowledge base, and expand what the agent handles.
What CusCare does
Resolves requests end to end
Order updates, refunds, bookings and account changes are completed in the conversation, not just logged as tickets.
Answers from your knowledge
Agents answer from your policies, product information and FAQs, and stay within what you have approved.
Acts in your systems
Connects to your order, billing and booking systems to look things up and make changes within limits you set.
Hands off with full context
When a person should take over, your team gets a summary and the full history, so customers never repeat themselves.
Works where customers are
One agent across WhatsApp, web chat and email, with a consistent tone and the same rules everywhere.
Shows you what is happening
See the top reasons people get in touch, how many requests are resolved, and where customers get stuck.
Know why customers get in touch
Every conversation becomes data. CusCare shows the top reasons people contact you, what the agent resolved, and the issues that need a fix upstream, like a faulty product batch or a confusing bill.
Where it fits
Retail and e-commerce
“Where is my order?” and returns, handled in seconds.
Banking and fintech
Balance questions, card blocks and transaction disputes, with secure handoff.
Telecoms and utilities
Bill explanations, outage updates and plan changes.
Healthcare
Appointment booking, reminders and clinic information.
Education
Admissions, fees and timetable questions from students and parents.
You stay in control
An agent is only useful if you can trust it. You decide what it does, and you can see everything it did.
Approval limits
Decide which actions the agent can take alone, and the amounts above which a person must approve.
Escalation rules
Send sensitive topics, upset customers or VIP accounts straight to your team.
Conversation review
Read any conversation, see the steps the agent took and correct its answers.
Data protection
Personal data stays in approved systems, with access logged and handled in line with Ghana’s Data Protection Act.
Questions about CusCare
Will CusCare replace my support team?
No. It takes on the repetitive requests so your team can focus on the conversations that need judgement and empathy. Anything outside its limits goes to a person, with full context.
Which channels does it work on?
WhatsApp, web chat and email. Tell us which other channels your customers use and we will look at them with you.
What do you need from us to get started?
Your existing FAQs and policies, access to the systems the agent should use, and a person on your team who can review early conversations.
What happens when the agent is not sure?
It says so, asks a clarifying question or hands the conversation to your team. It does not guess at policies or make up answers.
How is it priced?
Pricing depends on conversation volume and the channels you use. Request a demo and we will put together a quote for your situation.
Put CusCare on your busiest channel.
See CusCare answer real questions from your business in a tailored demo. If it's a fit, we'll run a pilot on one channel and measure the results with you.